FAQ and Contact
Frequently Asked Questions (FAQ)
1. What products do you offer?
We offer a wide selection of tires, rims, and complete wheels for various vehicle types. We exclusively use products from renowned brand manufacturers.
2. Are the products new and original?
Yes, all our products are new, used, and original and come from well-known brand manufacturers.
3. Do you deliver throughout Germany?
Yes, we offer fast and reliable shipping throughout Germany.
4. How long does shipping take?
Delivery time is usually 2-5 business days, depending on the product and availability. To the EU, it's 6-8 business days. The delivery time may vary slightly depending on the product and region.
5. Can I track my order?
Yes, after shipping, you will receive a tracking number that allows you to track your delivery at any time.
6. Do you also offer advice?
Of course! We are happy to help you find the right tires or rims for your vehicle.
7. What payment methods do you offer?
We offer various secure payment methods, such as PayPal, credit card, or other common payment methods.
8. Can I return products?
Yes, you have a statutory right of withdrawal. Please observe our return policy on the relevant page.
9. Are complete wheels already mounted?
Yes, our complete wheels are delivered fully mounted and balanced, so they are ready for immediate use.
10. Are hub caps and screws included in the scope of delivery?
No, hub caps and screws are unfortunately not included in the scope of delivery. However, these can be easily purchased separately as accessories.
Do you have questions about our products or your order? Our friendly customer service team will be happy to help you!
Email: info@reifenalpers.de
Contact form: Just send us a message, and we will reply as soon as possible.